ARIZONA FAMILY INSTITUTE
Frequently askedquestions.
Find straightforward answers about getting started, fees, insurance, virtual sessions, billing, cancellations and visiting our Mesa office.
CLIENT PORTAL
Request a secure login link
Open the client portal →FRONT OFFICE
Monday–Friday, 9:00 AM–5:00
PM
Call (480) 382-1257 →
NEW CLIENTS
We are accepting new clients
Schedule online →
COUNSELING FAQS
Select a question to read the answer.
Every answer stays closed until you choose the question you need.
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You can log in through the SimplePractice Client App, available on the App Store or Google Play. You can also request a new link to your portal here.
If you are not able to log in, please call us at (480) 382-1257 and we can help you gain
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Yes, we are! Call us today and we’ll get you connected to the best therapist for you. Our office staff is ready to answer any questions you may have and can let you know when our therapists are available.
You can also schedule online here.
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Unfortunately, we do not work with insurance companies. However, we can provide an out-of-network receipt, or superbill, that you can submit to your insurance for possible reimbursement.
Please call your insurance provider to confirm whether this is something they will work with.
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We do! You must be a resident of a state in which your therapist is licensed to provide therapy.
All our therapists are licensed in Arizona, and a select few are also licensed in Texas, Washington and Oregon.
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Our prices vary from $120–$200 per session, depending on the therapist you choose to see.
Call (480) 382-1257 for specific rates.
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You can contact our front office staff, Rebecca. The front office phone lines are open Monday through Friday from 9:00 AM to 5:00 PM.
Call (480) 382-1257.
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We require 24 hours’ notice to avoid a late-cancellation fee. We know life is unpredictable and emergencies happen, so please call us and let us know the situation.
If you do not attend your session, a fee will be associated with your appointment.
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Our office is located in Fairway at Superstition Springs. Our office building backs up to the golf course. We are in a single-story building between two two-story buildings.
View the AFI home page and scroll to the bottom to see an aerial picture of the plaza.
Secure client access
Use the appropriate secure portal for scheduling and account access.
Client portal
Arizona Family Institute
Client portal